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    « What to Expect When Setting Up a Blog | Main | True Confessions of a Professional Event Planner »

    08/03/2010

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    Keisha - Cupcake Wishes & Birthday Dreams

    This is right on time. I recently charged a repeat client for services that she felt were unfair compared to the last event we did. Thing of it was that I was sure I was giving her a good deal.

    I was so upset thinking she would not use me again. I really beat myself up and tried to think of ways to make her happy - which would end up costing me money a lot more. Only to find out that after I broke the numbers down for her and showed her she was saving money that she wasn't even upset but she was just concerned that the event wouldn't be at the same standards as the last event. After re-assuring her that it would we moved on!

    Kim Sullivan

    Great job, Keisha! You stood your ground while maintaining the relationship with your client. She probably respects you even more now.

    The whole fee vs value issue is a difficult one for event planners (especially women). I think it is the way we are wired and the culture, but never-the-less, your talent, creativity and skills come at a price. You are worth what you charge...and probably more!

    Anyone have any thoughts on this??? Please comment below.

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